The #1 Secret to Turning Upset Customers into Raving Fans
(Time to read: ~3 minutes) I’m always surprised when it happens. I call for help because something has gone wrong with some big organization’s systems. “Hello, I’m trying [...]
What happens when you set an intention?
(Time to read: ~ True story: In 2006, my partner John and I were at an NVC training in Manhassett New York. One of the sessions was about dealing with anger and intensity. The instructions were [...]
Learning from Learning
(Time to read: ~ I’ve been taking a lot of courses lately and I’ve noticed one very interesting thing about them all. I’ll be going through the material, sailing along, loving [...]