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Protected: DPI Construction
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The #1 Secret to Turning Upset Customers into Raving Fans
(Time to read: ~3 minutes) I’m always surprised when it happens. I call for help because something has gone wrong with some big organization’s systems. “Hello, I’m trying [...]
What happens when you set an intention?
(Time to read: ~ True story: In 2006, my partner John and I were at an NVC training in Manhassett New York. One of the sessions was about dealing with anger and intensity. The instructions were [...]
Learning from Learning
(Time to read: ~ I’ve been taking a lot of courses lately and I’ve noticed one very interesting thing about them all. I’ll be going through the material, sailing along, loving [...]
Finding the “Sweet Spot” Between Acceptance and Change
(Time to read: ~2 minutes) You know how it goes at this time of year. The enthusiasm of New Year’s resolutions: This is the year you’re going to… lose that weight, exercise [...]