The #1 Secret to Turning Upset Customers into Raving Fans
(Time to read: ~3 minutes) I’m always surprised when it happens. I call for help because something has gone wrong with some big organization’s systems. “Hello, I’m trying [...]
What happens when you set an intention?
(Time to read: ~ True story: In 2006, my partner John and I were at an NVC training in Manhassett New York. One of the sessions was about dealing with anger and intensity. The instructions were [...]
Learning from Learning
(Time to read: ~ I’ve been taking a lot of courses lately and I’ve noticed one very interesting thing about them all. I’ll be going through the material, sailing along, loving [...]
Thank you for your “Stop” request
I never want you to receive anything from me that you don’t want! Based on your request, the course-related “reminder” emails you have been receiving should now have stopped. If [...]
Finding the “Sweet Spot” Between Acceptance and Change
(Time to read: ~2 minutes) You know how it goes at this time of year. The enthusiasm of New Year’s resolutions: This is the year you’re going to… lose that weight, exercise [...]
What could you do together that would be enjoyable for both of you?
(Time to read: ~1 minute) Things can get kind of intense at this time of year. Work and school activities are in full swing. Sports, clubs and committees are up and running. And Christmas and [...]
How to be truly helpful to someone who’s upset
(Time to read: ~4 minutes) “I can’t believe she lied about what happened in the meeting!” Jenna took a fierce bite out of her pickle and glared across the table at her friend [...]
How to deal with someone who keeps giving you unwanted advice – at work or at home
(Time to read: ~5 minutes) “I hate it!” Jean fumed to her best friend. “Rob and I were having dinner and I was telling him about my day and how my new boss made me look totally [...]