The #1 Secret to Turning Upset Customers into Raving Fans
(Time to read: ~3 minutes) I’m always surprised when it happens. I call for help because something has gone wrong with some big organization’s systems. “Hello, I’m trying [...]
Finding the “Sweet Spot” Between Acceptance and Change
(Time to read: ~2 minutes) You know how it goes at this time of year. The enthusiasm of New Year’s resolutions: This is the year you’re going to… lose that weight, exercise [...]
What could you do together that would be enjoyable for both of you?
(Time to read: ~1 minute) Things can get kind of intense at this time of year. Work and school activities are in full swing. Sports, clubs and committees are up and running. And Christmas and [...]
How to be truly helpful to someone who’s upset
(Time to read: ~4 minutes) “I can’t believe she lied about what happened in the meeting!” Jenna took a fierce bite out of her pickle and glared across the table at her friend [...]
How to deal with someone who keeps giving you unwanted advice – at work or at home
(Time to read: ~5 minutes) “I hate it!” Jean fumed to her best friend. “Rob and I were having dinner and I was telling him about my day and how my new boss made me look totally [...]
By Glenda
Posted How to Deal with Unacceptable Behaviour – at work and at home
(Time to read: ~5 minutes) All names have been changed to protect privacy At Work Georgia glanced at the clock as her direct report Andrea arrived for work. 10:30. An hour later than they had [...]
What a sparrow reminded me about resolving conflict
(Time to read: ~2 minutes) There’s a beautiful little sparrow who really wants to build a nest on the shelf in our bathroom. Day after day we see him sitting on the roof just outside the [...]
The 3 things I’ve learned from my “wish you well” experiment
(Time to read: ~2 minutes) Last month I shared about how, as part of wanting to enjoy my life and relationships more, I’ve been experimenting with saying silently to myself “I wish [...]
For Partners & Parents – Do you struggle to resolve conflicts with your partner or your children?
Maybe your partner or child is doing or saying things you’re not happy about, or not following through on important things. Or maybe there’s a wall of silence you can’t break through. And no [...]
Want to enjoy life more? Try this one simple sentence…
(Time to read: ~2 minutes) “The ability to observe without evaluating is the highest form of intelligence” – Jiddu Krishnamurti One of the things that NVC has helped me realize [...]