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Resolve and Prevent Conflict – Peacefully, Effectively & Permanently – To create the life and relationships you want – at work & at home
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Effective Dialogue

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By Glenda
In Blog, Effective Dialogue
Posted July 12, 2020

It’s natural to communicate badly when there’s a conflict – and what you can do about it

(Time to read: ~ minutes) Your partner forget to pick up the milk. Or your child has the music turned up too loud – again. A team member didn’t deliver their part of the project on [...]

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 A Miracle May Be Just Over the Hill
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By Glenda
In Blog, Effective Dialogue, Satisfying Relationships
Posted May 3, 2020

A Miracle May Be Just Over the Hill

(Time to read: ~2 minutes) It was Lilac Festival time at the Royal Botanical Gardens in Hamilton. I was looking forward to my first visit there. I have a special love of lilacs because my [...]

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By Glenda
In Blog, Effective Dialogue
Posted February 23, 2018

The #1 Secret to Turning Upset Customers into Raving Fans

(Time to read: ~3 minutes) I’m always surprised when it happens. I call for help because something has gone wrong with some big organization’s systems. “Hello, I’m trying [...]

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By Glenda
In Blog, Effective Dialogue
Posted October 18, 2017

How to be truly helpful to someone who’s upset

(Time to read: ~4 minutes) “I can’t believe she lied about what happened in the meeting!” Jenna took a fierce bite out of her pickle and glared across the table at her friend [...]

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By Glenda
In Address Problems, Blog, Couples, Effective Dialogue, Living Organizations
Posted September 14, 2017

How to deal with someone who keeps giving you unwanted advice – at work or at home

(Time to read: ~5 minutes) “I hate it!” Jean fumed to her best friend. “Rob and I were having dinner and I was telling him about my day and how my new boss made me look totally [...]

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By Glenda
In Blog, Couples, Effective Dialogue, Living Organizations, Satisfying Relationships
Posted August 16, 2017

How to Deal with Unacceptable Behaviour – at work and at home

(Time to read: ~5 minutes) All names have been changed to protect privacy At Work Georgia glanced at the clock as her direct report Andrea arrived for work. 10:30. An hour later than they had [...]

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 What a sparrow reminded me about resolving conflict
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By Glenda
In Blog, Effective Dialogue
Posted July 18, 2017

What a sparrow reminded me about resolving conflict

(Time to read: ~2 minutes) There’s a beautiful little sparrow who really wants to build a nest on the shelf in our bathroom. Day after day we see him sitting on the roof just outside the [...]

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 What resolving a conflict using NVC really sounds like – on a bad day
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By Glenda
In Address Problems, Blog, Effective Dialogue, Examples In Action
Posted May 3, 2017

What resolving a conflict using NVC really sounds like – on a bad day

(Time to read: ~4 minutes) It would be lovely if I were always perfectly calm, compassionate and self-aware. And then there’s reality. I appreciate that even in my “off” [...]

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 What to accept – and what to resist
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By Glenda
In Blog, Effective Dialogue, Enjoy Life Your Way
Posted March 1, 2017

What to accept – and what to resist

(Time to read: ~ 3 minutes) It’s important to choose your battles, because you don’t have enough time and energy to change everything you want to be different. But it’s also [...]

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By Glenda
In Blog, Effective Dialogue, Enjoy Life Your Way, Satisfying Relationships
Posted December 20, 2016

Dealing Peacefully with Difficult Holiday Situations

(Time to read: ~ 3 minutes) At this time of year, many of us get together with people who push our buttons. In this post, I share my 4-step recipe for how to enjoy the experience – or at [...]

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