Effective Dialogue

(Time to read: ~2 minutes) It was Lilac Festival time at the Royal Botanical Gardens in Hamilton. I was looking forward to my first visit there. I have a special love of lilacs because my [...]

(Time to read: ~3 minutes) I’m always surprised when it happens. I call for help because something has gone wrong with some big organization’s systems. “Hello, I’m trying [...]

(Time to read: ~4 minutes) “I can’t believe she lied about what happened in the meeting!” Jenna took a fierce bite out of her pickle and glared across the table at her friend [...]

(Time to read: ~5 minutes) “I hate it!” Jean fumed to her best friend. “Rob and I were having dinner and I was telling him about my day and how my new boss made me look totally [...]

(Time to read: ~5 minutes) All names have been changed to protect privacy At Work Georgia glanced at the clock as her direct report Andrea arrived for work. 10:30. An hour later than they had [...]

(Time to read: ~2 minutes) There’s a beautiful little sparrow who really wants to build a nest on the shelf in our bathroom. Day after day we see him sitting on the roof just outside the [...]

(Time to read: ~4 minutes) It would be lovely if I were always perfectly calm, compassionate and self-aware. And then there’s reality. I appreciate that even in my “off” [...]

(Time to read: ~ 3 minutes) It’s important to choose your battles, because you don’t have enough time and energy to change everything you want to be different. But it’s also [...]

(Time to read: ~ 3 minutes) At this time of year, many of us get together with people who push our buttons. In this post, I share my 4-step recipe for how to enjoy the experience – or at [...]

(Time to read: ~2 minutes) What are the ongoing challenge or conflict areas in your life? Remembrance Day always reminds me vividly of the cost of not finding ways to make peace in the face of [...]