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Resolve and Prevent Conflict – Peacefully, Effectively & Permanently – To create the life and relationships you want – at work & at home
  • Home
  • Is This You?
  • How It Works
  • Services
  • About
  • Bookings
    • Book a Free Consultation
    • Book a Coaching Session
    • Book an Organizational Consultation
  • Blog
  • Contact
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By Glenda
In Blog, Effective Dialogue
Posted July 12, 2020

It’s natural to communicate badly when there’s a conflict – and what you can do about it

(Time to read: ~ minutes) Your partner forget to pick up the milk. Or your child has the music turned up too loud – again. A team member didn’t deliver their part of the project on [...]

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 A Miracle May Be Just Over the Hill
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By Glenda
In Blog, Effective Dialogue, Satisfying Relationships
Posted May 3, 2020

A Miracle May Be Just Over the Hill

(Time to read: ~2 minutes) It was Lilac Festival time at the Royal Botanical Gardens in Hamilton. I was looking forward to my first visit there. I have a special love of lilacs because my [...]

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By Glenda
In Blog, Effective Dialogue
Posted February 23, 2018

The #1 Secret to Turning Upset Customers into Raving Fans

(Time to read: ~3 minutes) I’m always surprised when it happens. I call for help because something has gone wrong with some big organization’s systems. “Hello, I’m trying [...]

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By Glenda
In Uncategorized
Posted February 18, 2018

What happens when you set an intention?

(Time to read: ~ True story: In 2006, my partner John and I were at an NVC training in Manhassett New York. One of the sessions was about dealing with anger and intensity. The instructions were [...]

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By Glenda
In Uncategorized
Posted February 17, 2018

Learning from Learning

(Time to read: ~ I’ve been taking a lot of courses lately and I’ve noticed one very interesting thing about them all. I’ll be going through the material, sailing along, loving [...]

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By Glenda
In Blog, Enjoy Life Your Way, Self-Compassion
Posted January 1, 2018

Finding the “Sweet Spot” Between Acceptance and Change

(Time to read: ~2 minutes) You know how it goes at this time of year. The enthusiasm of New Year’s resolutions:  This is the year you’re going to… lose that weight, exercise [...]

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By Glenda
In Uncategorized
Posted December 20, 2017

Holiday Survival Tips

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By Glenda
In Blog, Enjoy Life Your Way
Posted November 16, 2017

What could you do together that would be enjoyable for both of you?

(Time to read: ~1 minute) Things can get kind of intense at this time of year. Work and school activities are in full swing. Sports, clubs and committees are up and running. And Christmas and [...]

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By Glenda
In Blog, Effective Dialogue
Posted October 18, 2017

How to be truly helpful to someone who’s upset

(Time to read: ~4 minutes) “I can’t believe she lied about what happened in the meeting!” Jenna took a fierce bite out of her pickle and glared across the table at her friend [...]

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By Glenda
In Address Problems, Blog, Couples, Effective Dialogue, Living Organizations
Posted September 14, 2017

How to deal with someone who keeps giving you unwanted advice – at work or at home

(Time to read: ~5 minutes) “I hate it!” Jean fumed to her best friend. “Rob and I were having dinner and I was telling him about my day and how my new boss made me look totally [...]

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