Privacy Policy

We will use any information you provide us ONLY for the purposes for which you provided it. For example, if you provide us contact information for a free consultation, you will NOT be added to a mailing list.

In addition, we will not sell or share your information with any other person or organization without your explicit permission.

Protection for Your Personal Information

Canada’s newly enacted “Personal Information Protection and Electronic Documents Act” (PIPEDA) is among the most stringent in the world.

The following material was prepared based on their framework.

What personal information do you collect about me?

When you visit our web site:

This section is standard content included in PIPEDA privacy policies:

“When you visit our web site, we may collect:

  • information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
  • what pages you visit on our site and what links you click on
  • what other sites you’ve visited recently.”

When you sign up to receive something from us electronically:

Such as a newsletter, we collect the information you provide, which typically includes:

  • Name
  • Email Address

We may also track links you click on in those newsletters, for example, in order to send you information that you request.

When you sign up to connect with us “live”:

Such as for a group course, a private one-on-one session, or a free consultation, we collect the information you provide, which typically includes:

  • Name
  • Email Address
  • Phone Number – Which we collect in order to be able to contact you:
    1) If we have a last-minute emergency that will impact our ability to be present for a session, or
    2) If you have not arrived as expected – to check if there has been a technical problem that we can assist with.

When you purchase something from us through our website:

Such as a private session, or a group course, we collect the information you provide, which typically includes:

  • Name
  • Email Address
  • Phone Number – So we can contact you if a problem occurs.
  • Payment card number
    & Payment card expiry date
    (Note: We do not either receive this information directly, nor do we store it. It is received and processed on a separate secure site by an industry-certified payment processing service, which is identified to you when you make the purchase.)
  • Purchase history – We may also retain information about courses that you have taken with us, and other purchases you have made.

When you provide us with feedback:

For example, via email, by filling out an online form, or by completing a handwritten course feedback form, we collect the information you provide, which may include:

  • Name
  • Email Address
  • Purchase history – for example, what course(s) you have attended with us
  • Customer satisfaction info
  • Phone Number

How do you use this information?

The main reasons we collect personal information from you are:

  • Customer Service – to provide information and services you request
  • To complete a sale/transaction
  • Returns
  • Customer relationship management / Marketing – to provide educational material we believe you will find of value and to let you know about services that we offer.

Use of Personal Information for Secondary Reasons

We also may use your personal information for other, secondary reasons, including:

To complete a sale/transaction

  • Name
  • Email Address
  • Phone Number
  • Payment card number (again, not accessed by us directly – see above)
  • Payment card expiry date (again, not accessed by us directly – see above)
  • Purchase history

Returns

  • Name
  • Email Address
  • Phone Number
  • Payment card number (again, not accessed by us directly – see above)
  • Payment card expiry date (again, not accessed by us directly – see above)
  • Purchase history

Customer service

  • Name
  • Email Address
  • Phone Number
  • Purchase History
  • Customer satisfaction info

Customer relationship management

  • Name
  • Email Address
  • Purchase History
  • Customer satisfaction info
  • Phone number – we have never actually contacted anyone by phone for this purpose, and don’t have any plans to do so, but because it is possible we might do it in future on rare occasions, we are including this here.

Marketing

  • Name
  • Email Address
  • Purchase History
  • Customer satisfaction info
  • Phone number – we have never actually contacted anyone by phone for marketing purposes, and don’t have any plans to do so, but because it is possible we might do it in future on rare occasions, we are including this here.

Last modified August 17, 2014